At Aamerhome, we are committed to ensuring that you are fully satisfied with your purchase. If you are not completely happy with your ceramics, our Refund and Returns Policy outlines the process for returning products and obtaining refunds. Please read the following terms carefully.
Returns
Eligibility:
- Condition: Returns are accepted for items that are in their original condition, unused, and in the original packaging.
- Time Frame: You may request a return within 2 days from the date of delivery.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Initiate a Return:
- Contact Us: To start a return, please contact our customer service team at to obtain.
- Pack the Item: Securely package the item, including all original packaging, accessories, and documentation.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
Non-Returnable Items:
Sale Items: Sale items or items purchased with a discount may be non-returnable, as specified at the time of purchase.
Custom Orders: Custom or personalized items cannot be returned.
Refunds
Processing Time:
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
- Refund Issuance: Refunds will be processed within 2 business days after the item is inspected. The refund will be issued to the original payment method used at the time of purchase.
Shipping Costs:
- Original Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
- Return Shipping Fees: Return shipping costs are the responsibility of the customer unless otherwise specified.
Exchanges:
Replacement: If you wish to exchange an item for a different size or color, please return the original item and place a new order. Exchanges are subject to availability and the same return process as refunds.
Damaged or Defective Items
Inspection Upon Arrival:
Resolution: We will offer a replacement or refund for damaged or defective items at no additional cost to you.
Report Issues: If your item arrives damaged or defective, please contact us immediately with photos and a description of the issue.
Order Cancellations
Cancellation Policy:
After Shipping: If the order has already been shipped, the return process as described above will apply.
Before Shipping: Orders can be canceled free of charge if the request is made before the item has been shipped.